9-1-1 Communications

Operations Manager Tom Cross

* For emergencies or to report a crime, dial 9-1-1. Do not use this email address to report an emergency or request a public safety response.

Douglas County Emergency Communications 9-1-1 is referred to as D.C.E.C. and is a division of the Douglas County Sheriff’s Office. DCEC operates with the discretion of a user board consisting of the contract agencies. DCEC is staffed with an Operations Manager, three shift supervisors and sixteen telecommunicators. The shift supervisors are on duty or available by cell phone 24 hours a day. The division is commanded by Undersheriff Jeff Frieze.

DCEC is the 9-1-1 answering point for all of Douglas County. The communications center receives and dispatches calls for police, fire and EMS (Emergency Medical Services). All telecommunicators are EMD (Emergency Medical Dispatch) certified, using state approved pre-arrival instructions.

The Douglas County 9-1-1 system is enhanced. The phone number and address where the call is originating is displayed on a computer screen in the communications center.

There are eight (8) incoming 9-1-1 lines and sixteen (6) business telephone lines. There are thirteen radio channels, seven of which are monitored 24 hours a day.

Five (5) police agencies utilize DCEC services. These include the Douglas County Sheriff’s Office, Winston Police Department, Myrtle Creek Police Department, Sutherlin Police Department, and Roseburg Police Department.

DCEC dispatches for 28 fire agencies, and nine (9) ambulance services.

911 Communications