Phone Calls

General Information

Phone service at the Douglas County Jail is provided by ICSolutions. All inmates who are not otherwise restricted, have access to a phone and may make pre-paid or collect calls to non-blocked phone numbers. Phone calls are limited to 20 minutes each. Inmates with money in their inmate trust account can use those funds to make phone calls.

Phone calls, except for those made to the inmate's attorney and verified clergy members, are recorded

Customer Service

If you have questions or issues with billing, block/unblocks, credits, creating an account, contact ICSolutions Customer Care Representative at 888-506-8407.

Video Visitation Information

The Douglas County Jail now offers video visitation for inmates and their family/friends.

Money Deposit Information

Funds can be deposited into an inmates account three ways, on line, over the phone, and lobby kiosk. Citizens can set up an account and deposit funds online. Do deposit money over the phone, call 866-345-1884.

There is a lobby kiosk in the Justice Building of the Douglas County Court house on the Third Floor. The kiosk will accept cash, credit cards, or debit cards. Money can be deposited Monday through Friday during normal business hours excluding holidays.